Curiosity Requirements Management

Project Vision

Develop a ticketing system that aids with organizing information, empowering the team, and maintaining force with in project development.

Steps

• Road Map
• Roles and Responsibilities
  • Ticket Upkeep
  • System Admin Rights
  • Helpdesk Project Admin
  • Data Base Maintenance

Requirements

• Users can submit request at any time
• Requests can be tracked
• Admin user can view all requests
• Users can review all requests that they have submitted
• While request is still open, users can update requests details
• Request can be closed by both admin and end users
• Communication during project development can be saved with in Helpdesk
• Automated notifications
• Admin can communicate internally

Definition of Done (DoD)

• Help Desk is housed on ACU server
• Application has been tested by Admin and Department Users
• Help Desk is able to be accessed through ArrowNet
• Admin and User documentation is completed and linked to BI site
• Administrators Roles and Responsibilities outline on access set up

Indices and Tables

• Index
• Module Index
• Search Page